Healthcare & Life Sciences

Intake That Took Hours

National Healthcare Provider

Summary

Intake delays blocked care. The decision was optimize in-person workflows or redesign the model for virtual delivery.

Moment

Patients spent hours on administrative intake before therapy could begin. The bottleneck was not clinical.

Tension

Improve existing intake steps, or redesign intake and delivery for a secure virtual model.

Risk

Small improvements would not materially reduce wait time. A weak virtual model would add security risk and hurt care quality.

Approach

We designed a virtual care platform that streamlined intake and integrated scheduling, secure video, exercise management, and payments under compliance requirements.

Outcome

Intake time dropped from hours to minutes and access expanded. Providers gained visibility into adherence, and leadership gained confidence in a model built for privacy and scale.

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